Network Engineer

SUMMARY:

The Network Engineer is accountable for the planning, designing, building, and the support of Mile Hi infrastructure, ensuring maximum stability and integrity. Providing day-to-day support, administration, security, enhancements, escalations, and documentation through outstanding customer service and end user satisfaction in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(other duties may be assigned):

1. System/Network Engineering

• • Designing and implementing new solutions and/or improving efficiency of the current systems/networks across the organization.

1. • Installing, configuring, test and supporting all network equipment including router, switches, serves, firewalls  related to WAN/LAN.
2. Support and Administration
   • Provide Level 2 and 3 support for escalations.
   • Aid with Level 1 support and end-user support including software installation, PC troubleshooting, hardware diagnoses and configuration and training.
   • Troubleshoot and resolve complex systems, applications, and network issues. Identify and help implement preventative measures.
   • Manage and maintain security/software/firmware patching for operating systems, system configurations, and overall network infrastructure.
   • Maximize system and network performance through ongoing monitoring, troubleshooting, and scheduling necessary changes.
   • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities within ticketing system.
   • Participate in after-hours upgrades, troubleshooting, and or on-call support as scheduled.
   • Create and maintain all technical documentation supporting the Service Desk along with developing training materials for the IT teams.
   • Provide support, training, and assistance for all systems to maximize efficiency & productivity of employees and business operations.
   • Participate in Change Management processes and procedures.
3. Project Management
   • Utilize Project Methodology to create Business Cases and presentation to leadership for project approvals.
   • Create and manage tasks related to system/network projects.
   • Deliver Projects, on-time and on budget.
4. Additional Responsibilities
   • Accountable for properly following all IT standards, processes, and methodologies as applicable including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC) and Software Delivery Life Cycle (SDLC).

PHYSICAL DEMANDS: 

• Occasional lifting 5 to 50lbs.
• Walk up and down stairs (6-20) steps two to ten times per shift.
• Walk from 15 to 100 feet two to ten times per shift.
• Walk from Division to Division, which includes stairs and crossing streets which may have weather conditions present
• Climbing up on 6ft ladders to adjust wiring when needed.
• Able to reach, stretch, and adjust wiring from an elevated position.

TRAVEL EXPECTATIONS: 

• Subject to travel 10%

MANAGEMENT RESPONSIBILITY: 

• None – Individual Contributor role

MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND TRAINING:

• High School education or equivalent.
• Preferred Associate Degree or higher.

EXPERTISE:

• 3+ years of hands-on experience with designing, implementing, and supporting VMware, SANS, Veam, Active Directory, Azure, TCP?IP, DNS, DHCP, Routing/Switching (VLAN), WatchGuard firewall, Aruba wireless, and technical support of related infrastructure.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

Technical:

• Expert:
  • Infrastructure Technology
  • Server Hardware
  • VMware
  • Azure AD, Active Directory
  • TCP/IP, DNS, DHCP
  • Group Policy Management
  • Routing, Switching, Firewall
  • Wireless Management
  • Application Configuration Management
• Proficient:
  • Client/Serve Operating Systems
  • Windows Application
  • Infrastructure Security
  • General Office Applications
  • Packaged Software
  • Application Integration & Compliance
  • User Interface Design
  • Enterprise Data Modeling
  • Business Continuity
• Basic:
  • Basic Office Equipment
  • EnterpriseOne CND Concepts
  • High Availability

Business

• Expert:
  • None
• Proficient:
  • Design & Implementation
  • Project Management
  • ITIL
  • Service Level Management
  • Technical Writing
• Basic:
  • Business Acumen
  • Business Alignment
  • Technical Writing
  • Test Plans

CORE COMPETENCIES:

The following universal core competencies apply to every job at Mile Hi Companies. Performance expectations are based on the specific job and grade level.

INTEGRITY:

Represents self honestly in all situations, even if it exposes mistakes or weakness. Always does the right thing, even when no one is watching. Walks the talk. Meets commitments. Applies rules across all levels – no exceptions.

JOB KNOWLEDGE/TECHNICAL CAPABILITY:

Possesses and uses knowledge, experience and required technical capabilities to effectively perform all positions responsibilities.

OPEN & HONEST COMMUNICATION: 

Is timely in communications in both directions. Listens actively. Speaks directly, (say what you mean – mean what you say). Listens with empathy and without judgement. Gets all the facts before jumping to conclusions.

SELF-MANAGMENT:

Identifies and takes proper action within the framework of the position. Plans, organizes, and conducts work according to Mile Hi Companies standards and in a manner consistent with Mile Hi Companies policies. Exercises sounds judgement, decision-making, and required imitative.

QUALITY & QUANTITY:

Produce accurate and timely work results. Is accurate and thorough and uses work time productively and efficiently. Results meet needs of internal and/or external customers.

WORK ENVIRONMENT:

This is an office job with a moderate work environment. Characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours:

Monday – Friday: 8am – 4:30pm / Nights & Weekends during special projects

PAY:

$110,000 – $140,000/year DOE

Mile Hi Companies is an equal opportunity employer that is committed to ensuring equal opportunity for all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Mile Hi Companies will consider for employment for all qualified applicants with criminal histories in a manner consistent with applicable law.

Mile Hi Companies participates in the E-Verify program.

Mile Hi Companies is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Mile Hi Companies is an EEO Employer.